Effective date: 7/15/2026
Who We Are
ScaleDesign (“we,” “us,” “our”) provides website design, booking, and AI automation services for local businesses. Our website is https://pizza.scaledesignpro.com.
If you have questions about this policy or want to exercise any of the rights below, contact us at [insert privacy contact email, e.g. privacy@pizza.scaledesignpro.com].
Information We Collect
Contact form (WPForms): name, phone number, email address, and any project details you submit.
Appointment booking (Amelia): name, contact information, and appointment/scheduling details when you book a call or consultation with us.
Website chat widget: the messages you send to our AI chat assistant, along with any contact details you provide during the conversation.
Phone calls / AI voice agent: if you call a business using our AI voice agent service, your call may be answered or assisted by an automated system. Call details (and, where applicable, a transcript or recording) may be processed to route your request or schedule an appointment.
Payments: if you purchase a service from us, payment is processed securely through Stripe. We do not store your full card number on our servers.
Automatic data: standard technical data such as IP address and browser type, collected for security and spam prevention.
How We Use Your Information
- To respond to inquiries and provide quotes
- To schedule and manage appointments
- To deliver the service you’ve purchased (website, chatbot, booking system, voice agent, automations)
- To send appointment reminders, follow-ups, or service updates
- To improve our services and prevent fraud/spam
Text Messages (SMS)
If you provide your phone number and opt in, we (or a business using our services) may send you SMS messages such as appointment confirmations, reminders, or follow-ups via Twilio. Message and data rates may apply. You can opt out at any time by replying STOP, or contact us directly to be removed.
AI-Powered Tools
Some interactions on this site or with businesses we serve — including chat widgets and phone-based voice agents — are handled in whole or in part by AI systems. These systems may use third-party AI providers to process your messages or calls in order to respond to you. You can always request to speak with a human.
Cookies
We use minimal cookies for basic site functionality (e.g., remembering form progress, security). We do not use cookies for advertising or third-party tracking beyond what’s described below.
Third-Party Services We Use
We share data with the following service providers only as needed to deliver our services:
- Stripe — payment processing
- Twilio — SMS messaging
- Amelia — appointment booking
- Google (Sheets/Workspace) — internal record-keeping
- Retail AI — AI voice agent functionality
- [Hosting provider, e.g. Cloudflare/your host] — website hosting and security
Each of these providers has its own privacy policy governing how they handle data on our behalf.
Data Retention
We retain contact and appointment information for as long as needed to provide services and maintain business records, or until you request deletion.
Your Rights
You can request to:
- See what personal data we hold about you
- Correct inaccurate data
- Delete your data (subject to legal/record-keeping requirements)
- Opt out of SMS or marketing communications at any time
To make a request, email us at [insert privacy contact email].
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.